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A Practical Guide to Professional Telephone Etiquette

Online Course

Udemy
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A Practical Guide to Professional Telephone Etiquette
  1. What is the course about?
  2. Prerequisites & Facts
  3. Cost, Certificate & Degree
  4. Reviews & Experiences

What is the course about?

A Practical Guide to Professional Telephone Etiquette
The course A Practical Guide to Professional Telephone Etiquette is an online class provided by Udemy. It may be possible to receive a verified certification or use the course to prepare for a degree.

Tips, tools and techniques to help you create the right impression over the phone

Course description
  • A Practical Guide to Professional Telephone Etiquette
  • Through this course, you’ll learn communication skills that increase your productivity and improve performance.
  • The various skills needed to deal with inbound and outbound calls.
  • How to display competence and collegiality over the phone to gain client trust.
  • How to deal with rude or angry callers in a professional manner.
  • Throughout the course, you’ll be jotting down notes. So, you’ll need a notebook and pen unless you keep your journal electronically. Also, if you’re going to make hard copies of materials, you’ll need access to a printer.
  • 1 hour on-demand video
  • 5 downloadable resources
  • 1 Practice Test
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
  • Marcus Kerr
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Prerequisites & Facts

A Practical Guide to Professional Telephone Etiquette

Course Topic

Business, Business Etiquette, Communications

University, College, Institution

Udemy

Course Skill Level

see course summary

Course Language

English

Place of class

Online, self-paced (see curriculum for more information)

Degree

Certificate

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Degree & Cost

A Practical Guide to Professional Telephone Etiquette

To obtain a verified certificate from Udemy you have to finish this course or the latest version of it, if there is a new edition. The class may be free of charge, but there could be some cost to receive a verified certificate or to access the learning materials. The specifics of the course may have been changed, please consult the provider to get the latest quotes and news.
Udemy
A Practical Guide to Professional Telephone Etiquette
provided by Udemy
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Reviews

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A Practical Guide to Professional Telephone Etiquette
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Here you can find information, reviews and user experiences for the course “A Practical Guide to Professional Telephone Etiquette“. The provider of the course – “Udemy” – will be glad to answer any questions you may have about the class, click here to use the offical support channels. It would be great if you could share your experience of participating in the course – Your honest review will surely help others to choose the right class!
School: Udemy
Topic: Business, Business Etiquette, Communications

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