Customer | How to Develop Customer Centric Metrics

Online Course

Udemy
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Customer | How to Develop Customer Centric Metrics
  1. What is the course about?
  2. Prerequisites & Facts
  3. Cost, Certificate & Degree
  4. Reviews & Experiences

What is the course about?

Customer | How to Develop Customer Centric Metrics
The course Customer | How to Develop Customer Centric Metrics is an online class provided by Udemy. It may be possible to receive a verified certification or use the course to prepare for a degree.

To inspire good customer service behaviour, we must be able to measure customer experiences meaningfully.

Course description
  • Customer | How to Develop Customer Centric Metrics
  • Define factors to select key metrics
  • Understand common metrics that can be used to assess service
  • Measure customer experience meaningfully
  • Assess customer experience and plan for improvement
  • Integrate customer experience metrics into staff KPI’s
  • A keen readiness to learn and put it into practice
  • Access to a computer, tablet or iPad
  • Headphones or speakers to listen to videos
  • 22 mins on-demand video
  • 5 downloadable resources
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
  • Learoy Tonight
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Prerequisites & Facts

Customer | How to Develop Customer Centric Metrics

Course Topic

Personal Success, Teacher Training, Teaching & Academics

University, College, Institution

Udemy

Course Skill Level

see course summary

Course Language

English

Place of class

Online, self-paced (see curriculum for more information)

Degree

Certificate

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Degree & Cost

Customer | How to Develop Customer Centric Metrics

To obtain a verified certificate from Udemy you have to finish this course or the latest version of it, if there is a new edition. The class may be free of charge, but there could be some cost to receive a verified certificate or to access the learning materials. The specifics of the course may have been changed, please consult the provider to get the latest quotes and news.
Udemy
Customer | How to Develop Customer Centric Metrics
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Reviews

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School: Udemy
Topic: Business, Customer Success Management, Management

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