Learn to develop customer relationships through a deepened understanding of the concepts and best practices of CRM.
Understand what you need to succeed in this course and determine if it's the right fit for your learning goals
What you need before starting this Customer Relationship Management course:
Beginner-Friendly Course!
This course is designed for absolute beginners. No prior knowledge needed.
This course is perfect for:
Everything you need to know about this online course, from duration to certification
Customer Relationship Management, also known as CRM, helps businesses successfully implement strategies, practices and technolgies aimed at winning and retaining customers profitably. The objective of this business and management course is to equip you with a sound foundation of CRM concepts and best practices so you can implement CRM practices successfully for long-term profitability. Businesses aim to win and keep customers. Their competitors also seek to do the same. Even the most successful firms, with excellent marketing programs for attracting customers, have trouble with customer retention. In this course, you will learn how to shift from a short-term customer transaction based mode of operation to a long-term relationship mode and understand the benefits of having strong customer relations. Topics covered include: Customer retention Customer centricity Customer lifetime value Customer value management
Difficulty Level
Intermediate
Some foundational knowledge required
Subject Category
Business & Management
Part of our Business & Management curriculum
Course Language
English
All materials in English
This online course offers comprehensive training with expert instruction, practical exercises, and a certificate of completion. Join thousands of students advancing their careers through quality online education.
Professional Course
Investment around $50
Pricing may vary. Check the course provider for current promotions and exact pricing.
Customer Relationship Management isn't for you? Don't worry, explore these courses and advance your skills or learn something totally new.
