Customer Service - Conflict Resolution

Online Course

Udemy
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Customer Service – Conflict Resolution
  1. What is the course about?
  2. Prerequisites & Facts
  3. Cost, Certificate & Degree
  4. Reviews & Experiences

What is the course about?

Customer Service – Conflict Resolution
The course Customer Service – Conflict Resolution is an online class provided by Udemy. It may be possible to receive a verified certification or use the course to prepare for a degree.

An introductory course about the definition and types of conflict and the importance of communication in resolving it.

Course description
  • Customer Service – Conflict Resolution
  • Understanding what conflict is all about
  • Identify the different types of conflict
  • Learn how to resolve conflicts
  • Understanding the role of communication in conflicts
  • Learning the impact of conflicts towards customers, co-workers and employers
  • Basic understanding of the business industry
  • Knowledge of the English language
  • Completed the Custer Service Foundation course
  • 43 mins on-demand video
  • 1 min on-demand audio
  • 3 downloadable resources
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
  • The Art Of Service
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Prerequisites & Facts

Customer Service – Conflict Resolution

Course Topic

Personal Success, Teacher Training, Teaching & Academics

University, College, Institution

Udemy

Course Skill Level

see course summary

Course Language

English

Place of class

Online, self-paced (see curriculum for more information)

Degree

Certificate

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Degree & Cost

Customer Service – Conflict Resolution

To obtain a verified certificate from Udemy you have to finish this course or the latest version of it, if there is a new edition. The class may be free of charge, but there could be some cost to receive a verified certificate or to access the learning materials. The specifics of the course may have been changed, please consult the provider to get the latest quotes and news.
Udemy
Customer Service – Conflict Resolution
provided by Udemy
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Reviews

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School: Udemy
Topic: Business, Customer Service, Operations

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