Customer Service - Contact Centers

Online Course

Udemy
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Customer Service – Contact Centers
  1. What is the course about?
  2. Prerequisites & Facts
  3. Cost, Certificate & Degree
  4. Reviews & Experiences

What is the course about?

Customer Service – Contact Centers
The course Customer Service – Contact Centers is an online class provided by Udemy. It may be possible to receive a verified certification or use the course to prepare for a degree.

An introductory course about understanding the foundations of Contact Centers in Customer Service.

Course description
  • Customer Service – Contact Centers
  • Understanding contact centers
  • Learning communication in contact centers
  • Identifying communication methods in contact centers
  • Learning to deal with customers in contact centers
  • Learning to avoid problems in contact centers
  • Basic understanding of the business industry
  • Knowledge of the English language
  • Completed the Custer Service Foundation course
  • 43 mins on-demand video
  • 1 min on-demand audio
  • 4 downloadable resources
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
  • The Art Of Service
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Prerequisites & Facts

Customer Service – Contact Centers

Course Topic

Career Development, Personal Development

University, College, Institution

Udemy

Course Skill Level

see course summary

Course Language

English

Place of class

Online, self-paced (see curriculum for more information)

Degree

Certificate

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Degree & Cost

Customer Service – Contact Centers

To obtain a verified certificate from Udemy you have to finish this course or the latest version of it, if there is a new edition. The class may be free of charge, but there could be some cost to receive a verified certificate or to access the learning materials. The specifics of the course may have been changed, please consult the provider to get the latest quotes and news.
Udemy
Customer Service – Contact Centers
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Reviews

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School: Udemy
Topic: Business, Customer Service, Operations

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