Design Thinking: Empathizing to Understand the Problem

Online Course

edX
Design Thinking: Empathizing to Understand the Problem

What is the course about?

Design Thinking: Empathizing to Understand the Problem
The course Design Thinking: Empathizing to Understand the Problem is an online class provided by Rochester Institute of Technology through edX. The skill level of the course is Intermediate. It may be possible to receive a verified certification or use the course to prepare for a degree.

Learn how to identify and understand product or business problems through active listening, empathy and user-focused research.

Course description

When you immerse yourself in the context of the user, you can uncover pain points and find opportunities for improvement or innovation not always evident to your audience. In this course, part of the Design Thinking MicroMasters program, you will learn how to use simple research methodologies including active listening to understand your target audience and uncover their obvious or latent needs. Emphasis will be placed on observation and interviewing as key methods to gain empathy for the user’s experience and viewpoint. Equipped with this understanding, you will be prepared to identify and define more accurately the business problem. You will also review case studies and discuss strategies to foster productive client-stakeholder relationships, including user personification, context understanding, and empathy idea mapping (ideas that resonate with your target audience).

Prerequisites & Facts

Design Thinking: Empathizing to Understand the Problem

Course Topic

Business and Management, Design, Engineering

University, College, Institution

Rochester Institute of Technology

Course Skill Level

Intermediate

Course Language

English

Place of class

Online, self-paced (see curriculum for more information)

Degree

Certificate

Degree & Cost

Design Thinking: Empathizing to Understand the Problem

To obtain a verified certificate from edX / Rochester Institute of Technology you have to finish this course or the latest version of it, if there is a new edition. The class may be free of charge, but there could be some cost to receive a verified certificate (200.00 USD) or to access the learning materials. The specifics of the course may have been changed, please consult the provider to get the latest quotes and news.
Rochester Institute of Technology
Design Thinking: Empathizing to Understand the Problem
provided by edX

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School: Rochester Institute of Technology
Topic: Business and Management, Design, Engineering