Improve how you or your company speaks to people on the phone to ensure good levels of service and in some situations safety.
Master key concepts and practical skills through structured learning modules. By completing this curriculum, you'll gain valuable expertise applicable to real-world scenarios.
How an organisation handles phone calls can have a direct impact on its success - a badly handled call can mean limited information that might affect service delivery, customer satisfaction and even safety.
On this course you will learn to evaluate how call handlers ask questions over the phone. You will examine the consequences of asking questions in different ways and consider how this affects call outcomes. You will also examine the role of technology in call handler-caller communication and how software design can support service delivery over the telephone.
This comprehensive Effective Questioning for Call Handlers curriculum is designed to take you from foundational concepts to advanced implementation. Each module builds upon the previous, ensuring a structured learning path that maximizes knowledge retention and practical application.
Understand what you need to succeed in this course and determine if it's the right fit for your learning goals
What you need before starting this Effective Questioning for Call Handlers course:
This course is perfect for:
Everything you need to know about this online course, from duration to certification
Subject Category
Healthcare & Medicine
Part of our Healthcare & Medicine curriculum
Course Language
English
All materials in English
This online course offers comprehensive training with expert instruction, practical exercises, and a certificate of completion. Join thousands of students advancing their careers through quality online education.
View Current Pricing
Check provider for latest offers
Pricing may vary. Check the course provider for current promotions and exact pricing.
Effective Questioning for Call Handlers isn't for you? Don't worry, explore these courses and advance your skills or learn something totally new.
