HelpDesk - The Beginners Guide

Online Course

Udemy
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HelpDesk – The Beginners Guide
  1. What is the course about?
  2. Prerequisites & Facts
  3. Cost, Certificate & Degree
  4. Reviews & Experiences

What is the course about?

HelpDesk – The Beginners Guide
The course HelpDesk – The Beginners Guide is an online class provided by Udemy. It may be possible to receive a verified certification or use the course to prepare for a degree.

HelpDesk – Gain entry into the IT industry, without prior experience or knowledge. Anyone can do it.

Course description
  • HelpDesk – The Beginners Guide
  • Be confident in Help Desk interviews – Example interview questions
  • Tailor their CV/Resume with key words
  • How to speak to customers on the ‘phone
  • Basic Help Desk tasks. Active Directory, Networking, Group Policy and Hardware
  • Questions to ask to troubleshoot problems.
  • Have Internet access
  • Beginner course. Basic IT skills desirable, but not essential
  • Ability to understand spoken English
  • Willingness to learn
  • 1.5 hours on-demand video
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
  • Mark Spiers
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Prerequisites & Facts

HelpDesk – The Beginners Guide

Course Topic

Business, Career Coaching, Communications

University, College, Institution

Udemy

Course Skill Level

see course summary

Course Language

English

Place of class

Online, self-paced (see curriculum for more information)

Degree

Certificate

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Degree & Cost

HelpDesk – The Beginners Guide

To obtain a verified certificate from Udemy you have to finish this course or the latest version of it, if there is a new edition. The class may be free of charge, but there could be some cost to receive a verified certificate or to access the learning materials. The specifics of the course may have been changed, please consult the provider to get the latest quotes and news.
Udemy
HelpDesk – The Beginners Guide
provided by Udemy
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Reviews

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School: Udemy
Topic: IT & Software, Technical Support

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