HelpDesk - The Beginners Guide

Online Course

Udemy

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HelpDesk – The Beginners Guide

What is the course about?
Prerequisites & Facts
Cost, Certificate & Degree
Reviews & Experiences

What is the course about?

HelpDesk – The Beginners Guide

The course HelpDesk – The Beginners Guide is an online class provided by Udemy. It may be possible to receive a verified certification or use the course to prepare for a degree.

HelpDesk – Gain entry into the IT industry, without prior experience or knowledge. Anyone can do it.

Course description

HelpDesk – The Beginners Guide

Be confident in Help Desk interviews – Example interview questions
Tailor their CV/Resume with key words
How to speak to customers on the ‘phone
Basic Help Desk tasks. Active Directory, Networking, Group Policy and Hardware
Questions to ask to troubleshoot problems.

Have Internet access
Beginner course. Basic IT skills desirable, but not essential
Ability to understand spoken English
Willingness to learn

1.5 hours on-demand video
Full lifetime access
Access on mobile and TV
Certificate of Completion
Mark Spiers

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Prerequisites & Facts

HelpDesk – The Beginners Guide

Course Topic

IT & Software, Technical Support

University, College, Institution

Udemy

Course Skill Level

see course summary

Course Language

English

Place of class

Online, self-paced (see curriculum for more information)

Degree

Certificate

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Degree & Cost

HelpDesk – The Beginners Guide

To obtain a verified certificate from Udemy you have to finish this course or the latest version of it, if there is a new edition. The class may be free of charge, but there could be some cost to receive a verified certificate or to access the learning materials. The specifics of the course may have been changed, please consult the provider to get the latest quotes and news.

Udemy

HelpDesk – The Beginners Guide

provided by Udemy

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