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Hospital Operations: Improving Patient Experience

Online Course

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Hospital Operations: Improving Patient Experience
  1. What is the course about?
  2. Prerequisites & Facts
  3. Cost, Certificate & Degree
  4. Reviews & Experiences

What is the course about?

Hospital Operations: Improving Patient Experience
The course Hospital Operations: Improving Patient Experience is an online class provided by Deakin University through Future Learn. It may be possible to receive a verified certification or use the course to prepare for a degree.

Investigate how to improve patient flow and patient experience in hospitals as a healthcare professional or hospital manager.

Course description
  • Learn how to adapt hospital operations to be more patient focused
  • 2 weeks
  • Hospitals face operational issues every day that can negatively affect the experience of patients. These include delays, lengthy hospital stays for patients, and barriers to patient flow management.
  • In this course, you will analyse the operational issues hospitals encounter and learn how you can address them. You will explore strategies and solutions to improve the patient experience and manage the patient journey as a whole.
  • Key issues facing different types of hospitals from a global perspective
  • An overview of operational responses to the challenges faced by hospitals, especially with regards to delays, queuing, information collection and patient processing
  • Theoretical frameworks and perspectives that assist in designing solutions to operational functions
  • Practical strategies for improving patient experience
  • Methods for implementing and evaluating solutions to hospital operation issues
  • Describe the challenges of delays and patient flow in the hospital operations context
  • Identify the key theories (systems thinking), models (BPR) and frameworks being used to identify these challenges
  • Evaluate the difference between Patient Flow and Patient Journey and the different metrics for improving patient experience
  • This course is designed for a wide range of healthcare professionals, including doctors, nurses, allied health workers and administration staff, who already work – or are interested in working in – hospital settings
  • Deakin University
  • Deakin University is one of Australia’s largest universities with more than 61,000 students and over 15,000 online.
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Prerequisites & Facts

Hospital Operations: Improving Patient Experience

Course Topic

University, College, Institution

Deakin University

Course Skill Level

see course summary

Course Language

English

Place of class

Online, self-paced (see curriculum for more information)

Degree

Certificate

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Degree & Cost

Hospital Operations: Improving Patient Experience

To obtain a verified certificate from Future Learn / Deakin University you have to finish this course or the latest version of it, if there is a new edition. The class may be free of charge, but there could be some cost to receive a verified certificate or to access the learning materials. The specifics of the course may have been changed, please consult the provider to get the latest quotes and news.
Deakin University
Hospital Operations: Improving Patient Experience
provided by Future Learn
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Reviews

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Hospital Operations: Improving Patient Experience
Deakin University Future Learn
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