Create raving fans of your F2F customers, then unleash them in social media to increase sales at your brick& mortar shop
Master key concepts and practical skills through structured learning modules. By completing this curriculum, you'll gain valuable expertise applicable to real-world scenarios.
Recognize the importance of creating a positive, remarkable customer experience
Differentiate between customer service and a customer experience
Recognize the impact employees have on both the customer experience & sales
Cast the right employees into the right roles to create positive customer experiences
Explain a customer touchpoint
This comprehensive Integrating Social Media with F2F Customer Service curriculum is designed to take you from foundational concepts to advanced implementation. Each module builds upon the previous, ensuring a structured learning path that maximizes knowledge retention and practical application.
Understand what you need to succeed in this course and determine if it's the right fit for your learning goals
What you need before starting this Integrating Social Media with F2F Customer Service course:
This course is perfect for:
Everything you need to know about this online course, from duration to certification
Course Instructor
Melissa Bordogna, PhD
Expert instructor with industry experience
Course Language
English
All materials in English
This online course offers comprehensive training with expert instruction, practical exercises, and a certificate of completion. Join thousands of students advancing their careers through quality online education.
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