Getting Digital

Integrating Social Media with F2F Customer Service

Online Course

Udemy
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Integrating Social Media with F2F Customer Service
  1. What is the course about?
  2. Prerequisites & Facts
  3. Cost, Certificate & Degree
  4. Reviews & Experiences

What is the course about?

Integrating Social Media with F2F Customer Service
The course Integrating Social Media with F2F Customer Service is an online class provided by Udemy. It may be possible to receive a verified certification or use the course to prepare for a degree.

Create raving fans of your F2F customers, then unleash them in social media to increase sales at your brick& mortar shop

Course description
  • Integrating Social Media with F2F Customer Service
  • Recognize the importance of creating a positive, remarkable customer experience
  • Differentiate between customer service and a customer experience
  • Recognize the impact employees have on both the customer experience & sales
  • Cast the right employees into the right roles to create positive customer experiences
  • Explain a customer touchpoint
  • none
  • 1 hour on-demand video
  • 1 article
  • 13 downloadable resources
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
  • Melissa Bordogna, PhD
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Prerequisites & Facts

Integrating Social Media with F2F Customer Service

Course Topic

Customer Service, Marketing, Social Media Marketing

University, College, Institution

Udemy

Course Skill Level

see course summary

Course Language

English

Place of class

Online, self-paced (see curriculum for more information)

Degree

Certificate

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Degree & Cost

Integrating Social Media with F2F Customer Service

To obtain a verified certificate from Udemy you have to finish this course or the latest version of it, if there is a new edition. The class may be free of charge, but there could be some cost to receive a verified certificate or to access the learning materials. The specifics of the course may have been changed, please consult the provider to get the latest quotes and news.
Udemy
Integrating Social Media with F2F Customer Service
provided by Udemy
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Reviews

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Integrating Social Media with F2F Customer Service
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School: Udemy
Topic: Customer Service, Marketing, Social Media Marketing

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