IT Support: Fundamentals

Online Course

edX
IT Support: Fundamentals

What is the course about?

IT Support: Fundamentals
The course IT Support: Fundamentals is an online class provided by Microsoft through edX. The skill level of the course is Introductory. It may be possible to receive a verified certification or use the course to prepare for a degree.
If you are interested in pursuing a career in IT Support, this course examines basic job skills that can help ensure you become a successful support agent.
Course description
This course is part of the Microsoft Professional Program Certificate in IT Support.In this course, you will be introduced to and better understand the role of an IT support agent, including core priorities and key responsibilities. You will learn how to improve your support skills by interacting with other roles and mastering specific performance skills. The course then examines what influences customer behavior when dealing with IT Support, including global cultural differences and communication styles. The course concludes with an introduction to the basic stages of case management, from initial receipt of a support call through solution development and closure.This is the first in a series of four courses that are targeted to individuals who are considering a move into IT Support.

Prerequisites & Facts

IT Support: Fundamentals

Course Topic

Computer Science

University, College, Institution

Microsoft

Course Skill Level

Introductory

Course Language

English

Place of class

Online, self-paced (see curriculum for more information)

Degree

Certificate

Degree & Cost

IT Support: Fundamentals

To obtain a verified certificate from edX / Microsoft you have to finish this course or the latest version of it, if there is a new edition. The class may be free of charge, but there could be some cost to receive a verified certificate (99.00 USD) or to access the learning materials. The specifics of the course may have been changed, please consult the provider to get the latest quotes and news.
Microsoft
IT Support: Fundamentals
provided by edX

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IT Support: Fundamentals
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School: Microsoft
Topic: Computer Science
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