Service Improvement in Healthcare

Online Course

Future Learn
Service Improvement in Healthcare

What is the course about?

Service Improvement in Healthcare
The course Service Improvement in Healthcare is an online class provided by Coventry University through Future Learn. It may be possible to receive a verified certification or use the course to prepare for a degree.

Explore how improvement models can help healthcare workers enhance health services and deliver benefits to patients.

Course description
  • Gain insight into healthcare service improvements for both patients and staff
  • 2 weeks
  • Creating beneficial change requires analysis and research. On this course, you will be introduced to analysis models and service improvement methods that can help create change in the healthcare environment. Some of these methods have been tried and tested by the British National Health Service (NHS).
  • You will learn how to improve healthcare services at an individual practice level as well as look at the benefit of more extensive improvements for the future. You will identify areas that would benefit from improvements and explore the effect these changes would have on patients and staff.
  • PESTEL analysis
  • SWOT analysis
  • Force Field analysis
  • Root Cause analysis
  • Task Centred leadership
  • Transactional analysis
  • Understanding what we mean by ‘person-centred values’ and patient-centred improvements
  • Demonstrate a strong understanding of key theoretical concepts and techniques of leadership and service improvement.
  • Describe approaches to leadership and service improvements that relate to leading and influencing people
  • Explain how your service improvements are person-centred
  • Modify models of leadership, analysis and service improvement to suit a situation
  • This course is for healthcare workers who want to enhance their knowledge in improving private or government-funded health services. It is expected that learners have a healthcare qualification and experience working in multi-disciplinary teams.
  • Please note that the staff described in the ‘Who will you learn with?’ section below may be subject to change.
  • Coventry University
  • Coventry secured gold in the UK Government’s 2017 Teaching Excellence Framework (TEF) and is University of the Year for Student Experience in The Times & The Sunday Times Good University Guide 2019.

Prerequisites & Facts

Service Improvement in Healthcare

Course Topic

University, College, Institution

Coventry University

Course Skill Level

Course Language


Place of class

Online, self-paced (see curriculum for more information)



Degree & Cost

Service Improvement in Healthcare

To obtain a verified certificate from Future Learn / Coventry University you have to finish this course or the latest version of it, if there is a new edition. The class may be free of charge, but there could be some cost to receive a verified certificate or to access the learning materials. The specifics of the course may have been changed, please consult the provider to get the latest quotes and news.
Coventry University
Service Improvement in Healthcare
provided by Future Learn


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Service Improvement in Healthcare
Coventry University Future Learn
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School: Coventry University