Service Management Fundamentals (also USMBOK™ Foundation)

Online Course

Udemy

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What is the course about?
Prerequisites & Facts
Cost, Certificate & Degree
Reviews & Experiences

What is the course about?

Service Management Fundamentals (also USMBOK™ Foundation)

The course Service Management Fundamentals (also USMBOK™ Foundation) is an online class provided by Udemy. It may be possible to receive a verified certification or use the course to prepare for a degree.

The definitive course on managing service in the experiential economy

Course description

Service Management Fundamentals (also USMBOK™ Foundation)

Upon successful completion of this program you will gain:
The vital skills required to think, plan and act ‘customer first’, and select and apply universal service management best practices from the outside-in to manage the customer experience and better focus and target operational improvements
Knowledge of outside-in thinking, key principles, and its application to service management;
Describe the origins of service and service management theory, and communicate what ‘service management’ is to various communities and stakeholders within an organization;
Describe the purpose of a service management system and its constituent components and the elements of a basic service provision model, and service management framework;

There are no prerequisites for this course – remember it is also designed to act as your definition reference for service management concepts and methods.

8.5 hours on-demand video
Full lifetime access
Access on mobile and TV
Certificate of Completion
Ian Clayton

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Prerequisites & Facts

Service Management Fundamentals (also USMBOK™ Foundation)

Course Topic

Business, Management Skills, Operations

University, College, Institution

Udemy

Course Skill Level

see course summary

Course Language

English

Place of class

Online, self-paced (see curriculum for more information)

Degree

Certificate

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Degree & Cost

Service Management Fundamentals (also USMBOK™ Foundation)

To obtain a verified certificate from Udemy you have to finish this course or the latest version of it, if there is a new edition. The class may be free of charge, but there could be some cost to receive a verified certificate or to access the learning materials. The specifics of the course may have been changed, please consult the provider to get the latest quotes and news.

Udemy

Service Management Fundamentals (also USMBOK™ Foundation)

provided by Udemy

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