Software and Master of Planning & Call Center Sizing

Online Course

Udemy
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Software and Master of Planning & Call Center Sizing
  1. What is the course about?
  2. Prerequisites & Facts
  3. Cost, Certificate & Degree
  4. Reviews & Experiences

What is the course about?

Software and Master of Planning & Call Center Sizing
The course Software and Master of Planning & Call Center Sizing is an online class provided by Udemy. It may be possible to receive a verified certification or use the course to prepare for a degree.

Size your inbound service as an expert. Practical workshop with the PS Avril Inbound System with Erlang Method*

Course description
  • Software and Master of Planning & Call Center Sizing
  • You will be able to size an inbound service (incoming calls), through the PS Avril Inbound System, with the possibility of establishing multi-scenarios immediately.
  • You will have access to consult the introductory class and all the analyzes that are developed in the course, useful for sizing in any tool.
  • You will manage concepts and basic required objectives to understand the COPC standard, as a global standard in the management of a call center, useful in case you participate in a COPC certification
  • Basic Excel Knowledge
  • Internet access
  • At the moment you wish to apply the knowledge: license of “PS Avril Inound System”
  • 2 hours on-demand video
  • 2 articles
  • 1 downloadable resource
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
  • Armando Alfonzo Torres
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Prerequisites & Facts

Software and Master of Planning & Call Center Sizing

Course Topic

Personal Success, Teacher Training, Teaching & Academics

University, College, Institution

Udemy

Course Skill Level

see course summary

Course Language

English

Place of class

Online, self-paced (see curriculum for more information)

Degree

Certificate

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Degree & Cost

Software and Master of Planning & Call Center Sizing

To obtain a verified certificate from Udemy you have to finish this course or the latest version of it, if there is a new edition. The class may be free of charge, but there could be some cost to receive a verified certificate or to access the learning materials. The specifics of the course may have been changed, please consult the provider to get the latest quotes and news.
Udemy
Software and Master of Planning & Call Center Sizing
provided by Udemy
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Reviews

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School: Udemy
Topic: Business, Call Center, Management

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