Apply Emotional Intelligence Skills and Manage Aggressor on the Job
Master key concepts and practical skills through structured learning modules. By completing this curriculum, you'll gain valuable expertise applicable to real-world scenarios.
At the end of this course you will be able to understand the impact of workplace emotions, know how to communicate with empathy, apply emotional intelligence in a confrontation, and help others develop self-awareness and empathy
At the end of this course you will be able to work with hostile-aggressive people: verbal assailants, dirty diggers and hotheads and to work with passive-aggressive people: knowledge wardens, unresponsive aggressors and wafflers.
This comprehensive Using Emotional Intelligence and Managing Aggressive People curriculum is designed to take you from foundational concepts to advanced implementation. Each module builds upon the previous, ensuring a structured learning path that maximizes knowledge retention and practical application.
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What you need before starting this Using Emotional Intelligence and Managing Aggressive People course:
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Everything you need to know about this online course, from duration to certification
Course Instructor
Sorin Dumitrascu
Expert instructor with industry experience
Course Language
English
All materials in English
This online course offers comprehensive training with expert instruction, practical exercises, and a certificate of completion. Join thousands of students advancing their careers through quality online education.
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