Tips, tools and techniques to help you create the right impression over the phone
Master key concepts and practical skills through structured learning modules. By completing this curriculum, you'll gain valuable expertise applicable to real-world scenarios.
Through this course, you'll learn communication skills that increase your productivity and improve performance.
The various skills needed to deal with inbound and outbound calls.
How to display competence and collegiality over the phone to gain client trust.
How to deal with rude or angry callers in a professional manner.
This comprehensive A Practical Guide to Professional Telephone Etiquette curriculum is designed to take you from foundational concepts to advanced implementation. Each module builds upon the previous, ensuring a structured learning path that maximizes knowledge retention and practical application.
Understand what you need to succeed in this course and determine if it's the right fit for your learning goals
What you need before starting this A Practical Guide to Professional Telephone Etiquette course:
This course is perfect for:
Everything you need to know about this online course, from duration to certification
Course Instructor
Marcus Kerr
Expert instructor with industry experience
Course Language
English
All materials in English
This online course offers comprehensive training with expert instruction, practical exercises, and a certificate of completion. Join thousands of students advancing their careers through quality online education.
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