Customer | How to Map Out the Customer Journey

Online Course

Udemy
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Customer | How to Map Out the Customer Journey
  1. What is the course about?
  2. Prerequisites & Facts
  3. Cost, Certificate & Degree
  4. Reviews & Experiences

What is the course about?

Customer | How to Map Out the Customer Journey
The course Customer | How to Map Out the Customer Journey is an online class provided by Udemy. It may be possible to receive a verified certification or use the course to prepare for a degree.

What are the critical points in the customer journey, and how can you make sure their experience is a positive one?

Course description
  • Customer | How to Map Out the Customer Journey
  • Place your customer at the front of your business
  • Recognise actions that can damage a customer centric culture
  • Develop a customer centric service strategy
  • Prevent potential customer pain points
  • Create an environment that enables customer retention
  • A keen readiness to learn and put it into practice
  • Access to a computer, tablet or iPad
  • Headphones or speakers to listen to videos
  • 22 mins on-demand video
  • 4 downloadable resources
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
  • Learoy Tonight
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Prerequisites & Facts

Customer | How to Map Out the Customer Journey

Course Topic

Development, ECMAscript, Web Development

University, College, Institution

Udemy

Course Skill Level

see course summary

Course Language

English

Place of class

Online, self-paced (see curriculum for more information)

Degree

Certificate

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Degree & Cost

Customer | How to Map Out the Customer Journey

To obtain a verified certificate from Udemy you have to finish this course or the latest version of it, if there is a new edition. The class may be free of charge, but there could be some cost to receive a verified certificate or to access the learning materials. The specifics of the course may have been changed, please consult the provider to get the latest quotes and news.
Udemy
Customer | How to Map Out the Customer Journey
provided by Udemy
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Reviews

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School: Udemy
Topic: Business, Customer Experience Management, Management

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