How create motivating key performance indicators (metrics, performance criteria) for the Service Desk and its staff
Master key concepts and practical skills through structured learning modules. By completing this curriculum, you'll gain valuable expertise applicable to real-world scenarios.
Align business and service desk requirements
Develop Service desk team KPIs based on business demands
Develop Service Desk staff individual KPIs
Calculate KPIs
Build KPI based financial motivation
This comprehensive Develop Service Desk/Help Desk KPIs curriculum is designed to take you from foundational concepts to advanced implementation. Each module builds upon the previous, ensuring a structured learning path that maximizes knowledge retention and practical application.
Understand what you need to succeed in this course and determine if it's the right fit for your learning goals
What you need before starting this Develop Service Desk/Help Desk KPIs course:
This course is perfect for:
Everything you need to know about this online course, from duration to certification
Course Instructor
Danil Dintsis
Expert instructor with industry experience
Course Language
English
All materials in English
This online course offers comprehensive training with expert instruction, practical exercises, and a certificate of completion. Join thousands of students advancing their careers through quality online education.
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