Develop Service Desk/Help Desk KPIs

Online Course

Udemy
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Develop Service Desk/Help Desk KPIs
  1. What is the course about?
  2. Prerequisites & Facts
  3. Cost, Certificate & Degree
  4. Reviews & Experiences

What is the course about?

Develop Service Desk/Help Desk KPIs
The course Develop Service Desk/Help Desk KPIs is an online class provided by Udemy. It may be possible to receive a verified certification or use the course to prepare for a degree.

How create motivating key performance indicators (metrics, performance criteria) for the Service Desk and its staff

Course description
  • Develop Service Desk/Help Desk KPIs
  • Align business and service desk requirements
  • Develop Service desk team KPIs based on business demands
  • Develop Service Desk staff individual KPIs
  • Calculate KPIs
  • Build KPI based financial motivation
  • A student should be aware about Service Desk as an IT specialist, or as a business manager
  • 42 mins on-demand video
  • 5 downloadable resources
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
  • Danil Dintsis
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Prerequisites & Facts

Develop Service Desk/Help Desk KPIs

Course Topic

Personal Development, Productivity, Writing

University, College, Institution

Udemy

Course Skill Level

see course summary

Course Language

English

Place of class

Online, self-paced (see curriculum for more information)

Degree

Certificate

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Degree & Cost

Develop Service Desk/Help Desk KPIs

To obtain a verified certificate from Udemy you have to finish this course or the latest version of it, if there is a new edition. The class may be free of charge, but there could be some cost to receive a verified certificate or to access the learning materials. The specifics of the course may have been changed, please consult the provider to get the latest quotes and news.
Udemy
Develop Service Desk/Help Desk KPIs
provided by Udemy
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Reviews

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School: Udemy
Topic: IT & Software, Technical Support

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