Empathy and Emotional Intelligence at Work

Online Course

edX
Empathy and Emotional Intelligence at Work

What is the course about?

Empathy and Emotional Intelligence at Work
The course Empathy and Emotional Intelligence at Work is an online class provided by University of California, Berkeley through edX. The skill level of the course is Introductory. It may be possible to receive a verified certification or use the course to prepare for a degree.
Learn research-based skills to strengthen empathy and trust, improve collaboration, and create more innovative, productive, and satisfying experiences at work.
Course description
One of the key insights from the science of happiness is that our own personal happiness depends heavily on our relationships with others. By tuning into the needs of other people, we actually enhance our own emotional well-being. The same is true within organizations: those that foster trusting, cooperative relationships are more likely to have a more satisfied, engaged—and more productive and innovative—workforce, with greater employee loyalty and retention. This course delves into the social and emotional skills that sustain positive relationships at work. It highlights the foundational and related skills of empathy and “emotional intelligence,” also known as EQ, which refers to the skills of identifying and regulating our own feelings, tuning into the feelings of others and understanding their perspectives, and using this knowledge to guide us toward constructive social interactions. Drawing on research and real-world case studies, the course reveals how honing these skills promotes well-being within an organization, supporting everything from good management—managers high in empathy, for example, have employees who report being happier and take fewer sick days—to more effective teamwork, problem solving, and recovery from setbacks. The course also explains the psychological and neuroscientific roots of cooperative, compassionate behaviors, making the case that these are not just “soft” skills but core aspects of human nature that serve basic human needs as well as the bottom line. What’s more, it offers practical ways to strengthen empathy, trust, and collaboration among teams and resolve conflicts more constructively—with a special emphasis on how socially intelligent leadership can build cultures of belonging and engagement. The course instructors are expert faculty from UC Berkeley’s Greater Good Science Center, Dacher Keltner, Ph.D., and Emiliana Simon-Thomas, Ph.D., whose earlier edX course, The Science of Happiness, has been a global phenomenon, inspiring a half million students worldwide. Here they take a central insight from that course—that our personal well-being is entwined with our social connections—and explain how to apply it to the modern workplace to create more productive, satisfying experiences at work.

Prerequisites & Facts

Empathy and Emotional Intelligence at Work

Course Topic

Business and Management, Social Sciences

University, College, Institution

University of California, Berkeley

Course Skill Level

Introductory

Course Language

English

Place of class

Online, self-paced (see curriculum for more information)

Degree

Certificate

Degree & Cost

Empathy and Emotional Intelligence at Work

To obtain a verified certificate from edX / University of California, Berkeley you have to finish this course or the latest version of it, if there is a new edition. The class may be free of charge, but there could be some cost to receive a verified certificate (149.00 USD) or to access the learning materials. The specifics of the course may have been changed, please consult the provider to get the latest quotes and news.
University of California, Berkeley
Empathy and Emotional Intelligence at Work
provided by edX

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School: University of California, Berkeley
Topic: Business and Management, Social Sciences
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