Learn the foundations of CX, a key skill needed in your customer relationship skills.
Master key concepts and practical skills through structured learning modules. By completing this curriculum, you'll gain valuable expertise applicable to real-world scenarios.
Customer Experience, or CX is the a more modern approach to what used to be customer service.
This comprehensive Foundations of Customer Experience curriculum is designed to take you from foundational concepts to advanced implementation. Each module builds upon the previous, ensuring a structured learning path that maximizes knowledge retention and practical application.
Understand what you need to succeed in this course and determine if it's the right fit for your learning goals
What you need before starting this Foundations of Customer Experience course:
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Everything you need to know about this online course, from duration to certification
Course Instructor
Melissa Mohr
Expert instructor with industry experience
Course Language
English
All materials in English
This online course offers comprehensive training with expert instruction, practical exercises, and a certificate of completion. Join thousands of students advancing their careers through quality online education.
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