Help Desk - Technician

Online Course

Udemy
Help Desk – Technician

What is the course about?

Help Desk – Technician
The course Help Desk – Technician is an online class provided by Udemy. It may be possible to receive a verified certification or use the course to prepare for a degree.

An introductory course about being a technician in the help desk industry.

Course description
  • Help Desk – Technician
  • Learn the principles of customer service
  • Learn the principles of IT service management
  • Understand the advance technical knowledge and skills for help desk staff and technician
  • Basic understanding of the business industry
  • Basic foundation of the help desk industry
  • Knowledge of the English language
  • 2 hours on-demand video
  • 1 downloadable resource
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
  • The Art Of Service

Prerequisites & Facts

Help Desk – Technician

Course Topic

Business, Operations, Technical Support

University, College, Institution

Udemy

Course Skill Level

Course Language

English

Place of class

Online, self-paced (see curriculum for more information)

Degree

Certificate

Degree & Cost

Help Desk – Technician

To obtain a verified certificate from Udemy you have to finish this course or the latest version of it, if there is a new edition. The class may be free of charge, but there could be some cost to receive a verified certificate or to access the learning materials. The specifics of the course may have been changed, please consult the provider to get the latest quotes and news.
Udemy
Help Desk – Technician
provided by Udemy

Reviews

Share your experience

Help Desk – Technician
Udemy Udemy
Rate the course

Do you recommend the course? *
Here you can find information, reviews and user experiences for the course “Help Desk - Technician“. The provider of the course – “Udemy” – will be glad to answer any questions you may have about the class, click here to use the offical support channels. It would be great if you could share your experience of participating in the course – Your honest review will surely help others to choose the right class!
School: Udemy
Topic: Business, Operations, Technical Support