IT service operations and Service Desk management

Online Course

Udemy
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IT service operations and Service Desk management
  1. What is the course about?
  2. Prerequisites & Facts
  3. Cost, Certificate & Degree
  4. Reviews & Experiences

What is the course about?

IT service operations and Service Desk management
The course IT service operations and Service Desk management is an online class provided by Udemy. It may be possible to receive a verified certification or use the course to prepare for a degree.

Improve Service Desk and IT support processes and service functions. Better preparation for the professional exam.

Course description
  • IT service operations and Service Desk management
  • Develop procedures for Incident resolving
  • Develop models for specific types of Incidents and Service Requests
  • Define the Service Request fulfillment procedures
  • Implement Problem Analysis tools
  • Establish Problem solving procedures
  • Basic ITIL/ITSM
  • Junior experience at a Help desk/Service desk or other IT junior positions
  • Basic knowledge in IT management
  • 2.5 hours on-demand video
  • 12 downloadable resources
  • Full lifetime access
  • Access on mobile and TV
  • Assignments
  • Certificate of Completion
  • Danil Dintsis
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Prerequisites & Facts

IT service operations and Service Desk management

Course Topic

Personal Development, Personal Transformation

University, College, Institution

Udemy

Course Skill Level

see course summary

Course Language

English

Place of class

Online, self-paced (see curriculum for more information)

Degree

Certificate

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Degree & Cost

IT service operations and Service Desk management

To obtain a verified certificate from Udemy you have to finish this course or the latest version of it, if there is a new edition. The class may be free of charge, but there could be some cost to receive a verified certificate or to access the learning materials. The specifics of the course may have been changed, please consult the provider to get the latest quotes and news.
Udemy
IT service operations and Service Desk management
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Reviews

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School: Udemy
Topic: Business, IT Support, Operations

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