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IT Support: Fundamentals

If you are interested in pursuing a career in IT Support, this course examines basic job skills that can help ensure you become a successful support agent.

Perfect for absolute beginners
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Course Requirements & Target Audience

Understand what you need to succeed in this course and determine if it's the right fit for your learning goals

Prerequisites & Requirements

What you need before starting this IT Support: Fundamentals course:

  • No specific prerequisites required
  • Just bring your enthusiasm to learn!

Beginner-Friendly Course!

This course is designed for absolute beginners. No prior knowledge needed.

Who This Course Is For

This course is perfect for:

  • Complete beginners with no prior experience
  • Career changers exploring new fields
  • Students looking to start their learning journey
Introductory Level Course

This course might not be suitable if:

  • • You're already an experienced professional in this field
  • • You're looking for advanced or specialized topics
  • • You need immediate advanced certification

Course Information & Details

Everything you need to know about this online course, from duration to certification

Course Description

This course is part of the Microsoft Professional Program Certificate in IT Support.In this course, you will be introduced to and better understand the role of an IT support agent, including core priorities and key responsibilities. You will learn how to improve your support skills by interacting with other roles and mastering specific performance skills. The course then examines what influences customer behavior when dealing with IT Support, including global cultural differences and communication styles. The course concludes with an introduction to the basic stages of case management, from initial receipt of a support call through solution development and closure.This is the first in a series of four courses that are targeted to individuals who are considering a move into IT Support.

Difficulty Level

Introductory

Suitable for motivated learners

Subject Category

Computer Science

Part of our Computer Science curriculum

Course Language

English

All materials in English

Start Your Learning Journey Today

This online course offers comprehensive training with expert instruction, practical exercises, and a certificate of completion. Join thousands of students advancing their careers through quality online education.

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Professional Course

Investment around $99

Pricing may vary. Check the course provider for current promotions and exact pricing.

  • Instant access after enrollment
  • Learn at your own pace
  • Direct enrollment with Microsoft

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