IT Support: Troubleshooting Windows

Online Course

IT Support: Troubleshooting Windows

What is the course about?

IT Support: Troubleshooting Windows
The course IT Support: Troubleshooting Windows is an online class provided by Microsoft through edX. The skill level of the course is Introductory. It may be possible to receive a verified certification or use the course to prepare for a degree.

Learn how to troubleshoot basic Windows issues, using the built-in tools to identify faulty configuration settings.

Course description

This course is part of the Microsoft Professional Program Certificate in IT Support.This course is designed to teach basic troubleshooting skills for Windows 10. In this course we discuss common issues that arise and tools to help you resolve them.  Some of the skills covered in this course include: Troubleshooting Windows installation problems. Troubleshooting Windows web browser problems. Troubleshooting application installation issues. Troubleshooting Windows Authentication problems. Use of Windows reliability tools.

Prerequisites & Facts

IT Support: Troubleshooting Windows

Course Topic

Computer Science

University, College, Institution


Course Skill Level


Course Language


Place of class

Online, self-paced (see curriculum for more information)



Degree & Cost

IT Support: Troubleshooting Windows

To obtain a verified certificate from edX / Microsoft you have to finish this course or the latest version of it, if there is a new edition. The class may be free of charge, but there could be some cost to receive a verified certificate (99.00 USD) or to access the learning materials. The specifics of the course may have been changed, please consult the provider to get the latest quotes and news.
IT Support: Troubleshooting Windows
provided by edX


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IT Support: Troubleshooting Windows
Microsoft edX
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School: Microsoft
Topic: Computer Science