How to address difficult situations and manage sensitive issues in the workplace
Master key concepts and practical skills through structured learning modules. By completing this curriculum, you'll gain valuable expertise applicable to real-world scenarios.
recognise the most common mistakes we make when having a difficult conversation and know how to avoid them
prepare for a difficult conversation
employ key communication skills
stay calm and defuse emotionally-charged situations
look beyond the immediate situation and get to the root of a problem
This comprehensive Managing Difficult Conversations with skill and confidence curriculum is designed to take you from foundational concepts to advanced implementation. Each module builds upon the previous, ensuring a structured learning path that maximizes knowledge retention and practical application.
Understand what you need to succeed in this course and determine if it's the right fit for your learning goals
What you need before starting this Managing Difficult Conversations with skill and confidence course:
This course is perfect for:
Everything you need to know about this online course, from duration to certification
Course Instructor
Skill Boosters
Expert instructor with industry experience
Course Language
English
All materials in English
This online course offers comprehensive training with expert instruction, practical exercises, and a certificate of completion. Join thousands of students advancing their careers through quality online education.
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Managing Difficult Conversations with skill and confidence isn't for you? Don't worry, explore these courses and advance your skills or learn something totally new.
