Service Design: Designing for Experience Over Time

Online Course

Udemy

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What is the course about?
Prerequisites & Facts
Cost, Certificate & Degree
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What is the course about?

Service Design: Designing for Experience Over Time

The course Service Design: Designing for Experience Over Time is an online class provided by Udemy. It may be possible to receive a verified certification or use the course to prepare for a degree.

Learn how to structure new service innovations that deliver value to customers and users

Course description

Service Design: Designing for Experience Over Time

Analyze an existing service in order to judge its efficacy and value. This provides you with a language of criticism and evaluation.
Think about experiences as a series of designed touchpoints. This is a new perspective on products, treating them as part of dynamic ecosystems.
Understand how changes in one part of a system impact another part of a system. Systems thinking realizes that ecosystems are complex, and simple causality is hard or impossible to identify.
Tell stories of how people experience designed artifacts. The ability to craft narratives becomes one of the most fundamental ways of communicating time-based interactions.
Visualize how a person interacts with touchpoints in order to achieve a goal. These time-based visualizations bring narratives and stories to life in accessible, approachable formats.

You should have a large workspace where you can spread out all of the course materials
(Optionally) You should have a friend who can work through the course with you

1 hour on-demand video
15 downloadable resources
Full lifetime access
Access on mobile and TV
Certificate of Completion
Jon Kolko

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Prerequisites & Facts

Service Design: Designing for Experience Over Time

Course Topic

Business, Strategy, User Experience Design

University, College, Institution

Udemy

Course Skill Level

see course summary

Course Language

English

Place of class

Online, self-paced (see curriculum for more information)

Degree

Certificate

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Degree & Cost

Service Design: Designing for Experience Over Time

To obtain a verified certificate from Udemy you have to finish this course or the latest version of it, if there is a new edition. The class may be free of charge, but there could be some cost to receive a verified certificate or to access the learning materials. The specifics of the course may have been changed, please consult the provider to get the latest quotes and news.

Udemy

Service Design: Designing for Experience Over Time

provided by Udemy

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