Service Design: Designing for Experience Over Time

Online Course

Udemy
Service Design: Designing for Experience Over Time

What is the course about?

Service Design: Designing for Experience Over Time
The course Service Design: Designing for Experience Over Time is an online class provided by Udemy. It may be possible to receive a verified certification or use the course to prepare for a degree.

Learn how to structure new service innovations that deliver value to customers and users

Course description
  • Service Design: Designing for Experience Over Time
  • Analyze an existing service in order to judge its efficacy and value. This provides you with a language of criticism and evaluation.
  • Think about experiences as a series of designed touchpoints. This is a new perspective on products, treating them as part of dynamic ecosystems.
  • Understand how changes in one part of a system impact another part of a system. Systems thinking realizes that ecosystems are complex, and simple causality is hard or impossible to identify.
  • Tell stories of how people experience designed artifacts. The ability to craft narratives becomes one of the most fundamental ways of communicating time-based interactions.
  • Visualize how a person interacts with touchpoints in order to achieve a goal. These time-based visualizations bring narratives and stories to life in accessible, approachable formats.
  • You should have a large workspace where you can spread out all of the course materials
  • (Optionally) You should have a friend who can work through the course with you
  • 1 hour on-demand video
  • 15 downloadable resources
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
  • Jon Kolko
Service Design: Designing for Experience Over Time

Prerequisites & Facts

Service Design: Designing for Experience Over Time

Course Topic

Business, Strategy, User Experience Design

University, College, Institution

Udemy

Course Skill Level

Course Language

English

Place of class

Online, self-paced (see curriculum for more information)

Degree

Certificate

Degree & Cost

Service Design: Designing for Experience Over Time

To obtain a verified certificate from Udemy you have to finish this course or the latest version of it, if there is a new edition. The class may be free of charge, but there could be some cost to receive a verified certificate or to access the learning materials. The specifics of the course may have been changed, please consult the provider to get the latest quotes and news.
Service Design: Designing for Experience Over Time
provided by Udemy

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School: Udemy
Topic: Business, Strategy, User Experience Design