Certification - Speak right, build confidence and professionalize each telephone interaction to improve customer service
Master key concepts and practical skills through structured learning modules. By completing this curriculum, you'll gain valuable expertise applicable to real-world scenarios.
After this course, students would be able to understand the importance of telephone etiquette and the role it plays in the impressions created when dealing with a customer. You would learn the most basic, but most vital techniques in handling phone calls. This course would take you through techniques that are professionalilly and globally tested.
You would have improved your customer service skills drastically
You would have enhanced confidence in answering the phone.
You would be able to project a professional and positive attitude on the phone at all times.
You would know how to professionally place a call, answer calls, leave and take messages, transfer and hold and how to end a call
This comprehensive Telephone Etiquette - Customer Service Certification Course curriculum is designed to take you from foundational concepts to advanced implementation. Each module builds upon the previous, ensuring a structured learning path that maximizes knowledge retention and practical application.
Understand what you need to succeed in this course and determine if it's the right fit for your learning goals
What you need before starting this Telephone Etiquette - Customer Service Certification Course course:
This course is perfect for:
Everything you need to know about this online course, from duration to certification
Course Instructor
Yvonne Ohui MacCarthy, CSP
Expert instructor with industry experience
Course Language
English
All materials in English
This online course offers comprehensive training with expert instruction, practical exercises, and a certificate of completion. Join thousands of students advancing their careers through quality online education.
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