Telephone Etiquette - Customer Service Certification Course

Online Course

Udemy
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Telephone Etiquette – Customer Service Certification Course
  1. What is the course about?
  2. Prerequisites & Facts
  3. Cost, Certificate & Degree
  4. Reviews & Experiences

What is the course about?

Telephone Etiquette – Customer Service Certification Course
The course Telephone Etiquette – Customer Service Certification Course is an online class provided by Udemy. It may be possible to receive a verified certification or use the course to prepare for a degree.

Certification – Speak right, build confidence and professionalize each telephone interaction to improve customer service

Course description
  • Telephone Etiquette – Customer Service Certification Course
  • After this course, students would be able to understand the importance of telephone etiquette and the role it plays in the impressions created when dealing with a customer. You would learn the most basic, but most vital techniques in handling phone calls. This course would take you through techniques that are professionalilly and globally tested.
  • You would have improved your customer service skills drastically
  • You would have enhanced confidence in answering the phone.
  • You would be able to project a professional and positive attitude on the phone at all times.
  • You would know how to professionally place a call, answer calls, leave and take messages, transfer and hold and how to end a call
  • There are no requirements for this course apart from having access to a phone and being able to use one
  • 34 mins on-demand video
  • 2 articles
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
  • Yvonne Ohui MacCarthy, CSP
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Prerequisites & Facts

Telephone Etiquette – Customer Service Certification Course

Course Topic

Computer Repair, IT & Software, Network & Security

University, College, Institution

Udemy

Course Skill Level

see course summary

Course Language

English

Place of class

Online, self-paced (see curriculum for more information)

Degree

Certificate

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Degree & Cost

Telephone Etiquette – Customer Service Certification Course

To obtain a verified certificate from Udemy you have to finish this course or the latest version of it, if there is a new edition. The class may be free of charge, but there could be some cost to receive a verified certificate or to access the learning materials. The specifics of the course may have been changed, please consult the provider to get the latest quotes and news.
Udemy
Telephone Etiquette – Customer Service Certification Course
provided by Udemy
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Reviews

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School: Udemy
Topic: Customer Service, Development, Programming Languages

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