The Voice of Customer (VOC) Techniques

Online Course

Udemy

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What is the course about?
Prerequisites & Facts
Cost, Certificate & Degree
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What is the course about?

The Voice of Customer (VOC) Techniques

The course The Voice of Customer (VOC) Techniques is an online class provided by Udemy. It may be possible to receive a verified certification or use the course to prepare for a degree.

Online Voice of Customer (VOC) Techniques. VOC helps understand customer needs & wants. A Six Sigma project begins here.

Course description

The Voice of Customer (VOC) Techniques

Authentically demonstrate your ability to know who is the right customer and classify them into most appropriate segments
Harness your charisma to capture customer feedback using the prevalent Voice of Customer Techniques
Know the pros and cons and learn to use the latest, dynamic and most in-demand Voice of Customer Technique (such as Social Listening)

No prior knowledge required
Listening to the Voice of Customer is about determining requirements, not determining the solutions to meet those requirements. Hence, the students can expect learning several old and new techniques that captures customer feedback.

32 mins on-demand video
1 article
2 downloadable resources
Full lifetime access
Access on mobile and TV
Certificate of Completion
Advanced Innovation Group Pro Excellence (AIGPE)

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Prerequisites & Facts

The Voice of Customer (VOC) Techniques

Course Topic

Business, Customer Service, Strategy

University, College, Institution

Udemy

Course Skill Level

see course summary

Course Language

English

Place of class

Online, self-paced (see curriculum for more information)

Degree

Certificate

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Degree & Cost

The Voice of Customer (VOC) Techniques

To obtain a verified certificate from Udemy you have to finish this course or the latest version of it, if there is a new edition. The class may be free of charge, but there could be some cost to receive a verified certificate or to access the learning materials. The specifics of the course may have been changed, please consult the provider to get the latest quotes and news.

Udemy

The Voice of Customer (VOC) Techniques

provided by Udemy

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