Outcome first, artefact second
"We need a logo" is a request. "We need an identity that stays legible at sixteen pixels in a browser tab, works in a single colour on invoices, and does not read as a law firm" is a brief. The first invites a guess; the second can be satisfied or missed, and both parties can tell which happened.
This matters most on fixed-price work, where a supplier resolves ambiguity in whichever direction costs them least — not from bad faith, but because that is what fixed scope rewards. Every decision the brief leaves open is a decision someone else will make on your behalf, optimising for their constraints rather than yours.
- The outcome, in a sentence someone could later check against the result.
- Who it is for, and what they should be able to do or feel.
- Hard constraints: formats, dimensions, brand rules, accessibility requirements, technical limits.
- What already exists and must be worked with rather than replaced.
- What success looks like — and, just as usefully, what would count as getting it wrong.
