Business Process Management: Strategy, Modeling, Automation

In today's dynamic business environment, organisations must adapt quickly, optimise workflows, and deliver consistent value. This is where Business Process Management (BPM) becomes an essential skill for every manager, team lead, and process owner. Business Process Management: From Strategy to Execution is an all-levels course designed to equip professionals with practical skills to discover, document, model, analyse, redesign, automate, and govern business processes that drive measurable performance and align with strategic goals.

Module 1: Foundations of BPMLearn what BPM is, why it matters, how it differs from traditional management, and how to align BPM with your organisation's strategy. Gain hands-on experience with tools like Bizagi Modeller and Lucidchart to start mapping processes effectively. Module 2: Process Discovery and DocumentationIdentify, prioritise, and map key processes using practical tools like Draw.

io and SIPOC diagrams, helping you document workflows that directly impact your team's performance. Module 3: Process Modelling using BPMNUnderstand BPMN 2 standards such as events, tasks, gateways, pools, and lanes. Use modelling tools like Bizagi and Camunda to create accurate "As-Is" workflows and collaborate with teams for process improvement.

Module 4: Process Analysis TechniquesFocus on identifying bottlenecks, delays, and inefficiencies using proven methods like Root Cause Analysis, Pareto charts, Fishbone diagrams, and the Critical Path Method. Practise with Lucidchart, Excel, and other tools to analyse processes step by step. Module 5: Process Redesign and ImprovementApply Lean Thinking and Six Sigma principles to streamline processes, eliminate waste, and design efficient "To-Be" workflows.