Develop essential communication & social skills skills with expert instruction and practical examples.
About the Communications Cloud Accredited Professional CredentialThe Salesforce Communications Cloud Accredited Professional credential validates your ability to design, plan, and deliver business solutions that create measurable value for customers in the communications industry. This credential demonstrates knowledge across a range of Salesforce products, including OmniStudio, Industries CPQ (EPC), Industries Order Management, Contract Lifecycle Management (CLM), Document Generation, Digital Commerce, Sales Cloud, and the Salesforce Platform. This certification is ideal for professionals who want to showcase their ability to build and implement solutions that transform customer experiences and drive strategic business outcomes in telecom and media organizations.
Who Should Take This Exam. This exam is intended for Salesforce Partners who have access to Partner Learning Camp training and the Partner Community. Candidates typically have 2-4 years of experience working with Salesforce products and communications industry solutions, including:Translating business needs into technical solutions that deliver measurable value.
Leading requirements-gathering sessions and identifying key system integrations. Advising customers on best practices, solution considerations, and success criteria. Supporting implementation teams, validating end-state solutions, and guiding project execution.
About the ExamFormat: 55 multiple-choice/multiple-select questionsTime: 90 minutesPassing Score: 55%Exam Version: Aligned to the Summer '24 releaseRegistration Fee: USD 150 (plus applicable taxes)Retake Fee: USD 150 (plus applicable taxes)Delivery Options: Proctored exam available online or at a testing centerResources: Closed-book exam; no external materials allowedPrerequisites: NoneExam OutlineThe Communications Cloud Accredited Professional exam measures a candidate's knowledge and skills related to the following objectives. Discovery: 24%Given a description of a customer's IT ecosystem, use architectural guiding principles to assess the current architecture. Given a customer's business pain points, objectives, and budget, determine the KPIs that deliver a transformational implementation outcome.
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