CSM: Adopt Proven Sales Strategies For Retention And Growth

Do you want to boost your organisation's customer retention rates. Would it be helpful for you to learn upselling and cross-selling techniques to boost sales conversions. Are you interested in developing long-term customer partnerships to increase revenues.

If you answered yes to any of these questions, then this course is for you. Customer success has always been important in the business world. However, with the advent of modern technologies and multiple customer touchpoints, it has become apparent that organisations need to equip sales leaders with the right business strategies to drive consistent growth in this new business landscape.

According to a survey, 78% of sales reps engaged on social media and multiple platforms outsell peers who only depend on legacy touchpoints. This statistic highlights that modern sales strategies must target a wide variety of avenues for long-term success. From acquiring to retaining customers, the entire sales funnel needs to be analysed carefully to create data-driven campaigns and strategies that can tap into customers with extreme efficiency.

One way to do this is to transform the organisation into a customer-centric company that focuses on customer satisfaction and believes in cultivating long-term customer partnerships. And that is exactly what this course is designed to teach you to do. Over a series of short video lectures, we will uncover the essential skills needed to become a highly effective, sales-driven Customer Success Manager (CSM).