customer_success_manager_hihrd
Develop essential life skills skills with expert instruction and practical examples.
Online Course
Self-paced learning
Flexible Schedule
Learn at your pace
Expert Instructor
Industry professional
Certificate
Upon completion
What You'll Learn
Master the fundamentals of life skills
Apply best practices and industry standards
Build practical projects to demonstrate your skills
Understand advanced concepts and techniques
Skills you'll gain:
Professional SkillsBest PracticesIndustry Standards
Prerequisites & Target Audience
Skill Level
IntermediateSome prior knowledge recommended
Requirements
Basic understanding of life skills
Enthusiasm to learn
Access to necessary software/tools
Commitment to practice
Who This Course Is For
•Professionals working in life skills
•Students and career changers
•Freelancers and consultants
•Anyone looking to improve their skills
Course Information
About This Course
단순한 응대기술이나 상담실무가 아닌 콜센터의 전반적인 운영에서 중간관리자로서 수행해야할 업무를 다루고 있어 상담직원 스스로가 중간관리자로 성장할 수 있도록 총체적인 가이드를 제시함. 또한 중간관리자들의 현실적인 문제점과 해결방안들을 제시함으로서 예비리더 뿐 아니라 중간관리자들에게도 필요한 내용을 제공함. 자칫 부담스러울 수 있는 실제 사례들을 애니메이션을 통해 공감과 이해를 도모하도록 구성함.
학습내용:1. 콜센터 역사와 미래 - 비젼과 가치2. 서비스의 변천사 - 고객경험&고객가치의 중요성3.
콜센터 조직 & 직무별 역할4. 리더의 핵심역량 - 리더의 자세와 프로의식5. 조직구성 및 채용6.
평가 및 보상7. 교육 & 육성 체계8. 서비스 품질 기준 & 모니터링 평가9.
Provider
Udemy
Estimated Duration
10-20 hours
Language
English
Category
Personal Development
Topics Covered
Life Skills
Course Details
Format
Online, Self-Paced
Access
Lifetime
Certificate
Upon Completion
Support
Q&A Forum
Course Details
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This course includes:
Lifetime access to course content
Access on mobile and desktop
Certificate of completion
Downloadable resources
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