Introduction to Operations Management

The course provides a broad introduction to operations management and the associated tools and techniques that support the design, planning, and improvement of systems or processes. Learn to analyze and improve business processes in services or in manufacturing by learning how to increase productivity, efficiency and quality. Key concepts include process and location analysis, strategy, capacity, LEAN manufacturing and more.

After completing this course, you will be able to:Describe the fundamentals of operations management. Understand the importance of production and operations strategy and product and service design decisions and their impact. Apply quantitative and qualitative analysis techniques to improve understanding of operations.

Identify and employ appropriate operations and project management tools. Understand and develop performance metrics for the improvement of operations. Independently and as part of a group, effectively communicate the results of the operations analysis.

Course Content:DefinitionProduction System Job-Shop & Batch productionProduction System Mass & Continuous productionThe Functional & Process Organization ViewsThe 4V's of Operations ManagementThe Transformation ModelThe Five Performance ObjectivesProcess Design & LayoutProcess Mapping StepsProcess Mapping Why use a process mapLayouts Objectives & TypePrinciples of Plant LayoutLayouts Construction and Evaluationleast cost method transportationSingle Facility LocationMulti Plant LocationOperations Strategy ElementsOperations strategy typesCompetitiveness AssessmentDefinition Of ProductivityTotal Productivity CalculationTotal Productivity Calculation 2Service Industries ProductivityOperational Quality Controlcapacity planningInventory Management IntroductionInventory Management AdvantagesMaterials ManagementLEAN Production Systems IntroductionCutting Waste in LEAN Production SystemsLEAN Production Systems Principles & Benefitssix sigma.