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ISO/IEC 20000 is a series of international standards for IT service management. ISO 20000-1:2018 standard is the only auditable standard that companies certify to. It is made on the quality philosophy of Plan, do check, and Act Cycle.
Organizations have to check themselves whether their operations are done according to the planning phase or not. Similarly, if you are a service manager or working professional managing or implementing ISO 20000 either as a beginner, or expert you also have to check your expertise in Service Management systems (SMS). This "lead knowledge validation exam" helps you to check and validate your knowledge on ISO 20000 standard and its fundamental concepts like SLAs, service catalog, service components, etc.
The objective of the ISO/IEC 20000 Lead Auditor exam tests is to help professionals and candidates who are seeking the accredited certification in the subject area, this is therefore a self-aid exam, not an official accredited certification. We expect by taking these tests candidates will suffice and improve their knowledge and skills regarding the auditing of a Service Management System (SMS) as specified in ISO/IEC 20000-1:2018. -----------------------------------------------------------Value Addition Alerts:1.
Passing Certification Awarded By Instructor2. Road Map for Further LearningCertification: Udemy does not provide certification for exams, they only do in the case of Video Courses. But the great news here is, we have empowered our paid students to have a certificate, once they qualify by 80% in the exams.
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