Leadership Skills for Call Centers & CS - Team Management
Develop essential business management skills with expert instruction and practical examples.
Skills you'll gain:
Skill Level
Requirements
Who This Course Is For
About This Course
Unlock the secrets of effective leadership with this course. Whether you're a seasoned leader or aspiring to lead, this program is crafted to elevate your skills and drive success in a dynamic work environment. What is a Leader:Embark on the leadership journey by understanding the essence of leadership.
Explore the qualities that define a true leader and learn how to inspire and guide your team to achieve extraordinary results. Know Your Team:Dive deep into individual strengths. Uncover strategies to build strong, cohesive teams by understanding the unique contributions and potentials of each team member.
Accountable Leadership:Discover the power of accountability in fostering a culture of responsibility, where leaders and team members alike take ownership of their roles and contributions. Coaching Sessions & SMART Goals:Navigate the intricacies of coaching and goal-setting. Develop the skills to conduct impactful coaching sessions and set goals that are Specific, Measurable, Achievable, Relevant, and Time-bound for sustained success.
Listening:Master the art of active listening. In Explore how this fundamental skill enhances communication, builds trust, and creates a positive work environment conducive to collaboration and innovation. Time Management:Efficient time management is at the core of effective leadership.
Topics Covered
Course Details
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This course includes:
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