Operations Management: Management of Quality

The course on Management of Quality is part of the Operations Management Training Program which includes a number of eight sections also presented as individual courses for your convenience. Quality is an essential ingredient for any successful company. A company with quality products and services takes the time to get to know its customers and their expectations.

When a company stops being committed to quality, it starts losing customers. In order to meet customers' expectations, a company must make quality a key concern at every stage of operations. From production to delivery and beyond, everyone in the company must be committed to the pursuit of quality.

Quality is a complex term. It can refer to how well a product or service meets a company's own quality standards. Or it can refer to how well a company's product or service satisfies its customers.

If its customers are unhappy, a company will find it difficult to survive in the marketplace. For a quality management strategy to succeed, a company's quality standards must be aligned with its customers' quality expectations. There are many different quality management strategies, and these can vary from organization to organization.