Customer Service - Contact Centers

Online Course

Udemy

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Customer Service – Contact Centers

What is the course about?
Prerequisites & Facts
Cost, Certificate & Degree
Reviews & Experiences

What is the course about?

Customer Service – Contact Centers

The course Customer Service – Contact Centers is an online class provided by Udemy. It may be possible to receive a verified certification or use the course to prepare for a degree.

An introductory course about understanding the foundations of Contact Centers in Customer Service.

Course description

Customer Service – Contact Centers

Understanding contact centers
Learning communication in contact centers
Identifying communication methods in contact centers
Learning to deal with customers in contact centers
Learning to avoid problems in contact centers

Basic understanding of the business industry
Knowledge of the English language
Completed the Custer Service Foundation course

43 mins on-demand video
1 min on-demand audio
4 downloadable resources
Full lifetime access
Access on mobile and TV
Certificate of Completion
The Art Of Service

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Prerequisites & Facts

Customer Service – Contact Centers

Course Topic

Business, Customer Service, Operations

University, College, Institution

Udemy

Course Skill Level

see course summary

Course Language

English

Place of class

Online, self-paced (see curriculum for more information)

Degree

Certificate

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Degree & Cost

Customer Service – Contact Centers

To obtain a verified certificate from Udemy you have to finish this course or the latest version of it, if there is a new edition. The class may be free of charge, but there could be some cost to receive a verified certificate or to access the learning materials. The specifics of the course may have been changed, please consult the provider to get the latest quotes and news.

Udemy

Customer Service – Contact Centers

provided by Udemy

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