IT Support, Networking and Infrastructure
IT fundamentals
Before anyone repairs a computer they need a working picture of what one does: how data is stored and moved, what an operating system manages, why every device on a network needs an address. Most beginners hold a thinner version of that picture than they realise, and the gaps return later as guesswork at the troubleshooting stage. This page covers the ground beneath every other topic in the silo, and where Tech+ fits.
Why this topic exists: What computers, networks, operating systems and data are for, before fixing any of them: the scope of Tech+ and of the first weeks of every support course (SFIA Delivery and operation; A+ Core 1).
IT fundamentals are the working model a technician carries in their head: what the parts of a computer do, how software asks the hardware for resources, how a device finds another across a network, and where data goes when someone presses save. None of it is advanced, and all of it is assumed. A newcomer who skips this layer can still follow instructions, but when the instructions run out they have nothing to reason from.
The picture, in four parts
- Hardware. Processor, memory and storage, and why the contents of RAM vanish at power-off while an SSD keeps them. Units matter here: bits against bytes, and binary counting, which later turns up again in addressing.
- Software. The operating system shares out the hardware; applications ask it for files, memory and network access and are refused when they lack permission.
- Networks. Every device needs an address, DNS turns names into those addresses, and the OSI model gives you words for saying at which layer a fault sits.
- Data and security. Files, databases and backups, and the gate in front of all of them: authentication, the step that proves a user is who they claim to be.
The entry-level exams show how these ideas are applied. A+ Core 1 spans hardware, networking, mobile devices, virtualisation and cloud, and troubleshooting, with the troubleshooting domain carrying the heaviest weight at 28 %. That weighting says what employers want from the fundamentals: not recitation, but the ability to use the picture to narrow a fault. SFIA's delivery and operation skills, such as infrastructure operations, network support and system software administration, describe the jobs this groundwork eventually feeds.
Learn the order before the tools
Most faults are found faster by checking in a fixed sequence (power and cables, then address, then name resolution, then the application) than by knowing any single utility well. Practise the sequence on your own machines until it is automatic.
Where the first certificates fit
CompTIA's Tech+ is a pre-entry exam aimed at people who have never worked in IT and want a structured check of the basics. Google's IT Support programme walks through the same territory with a support job in view, and Cisco's Networking Basics course costs nothing and lets you find out whether networks interest you before paying for anything. A+ is the recognised entry credential and the natural target once the picture feels solid.
The common mistake at this stage is collecting definitions without ever touching a machine. Take an old laptop apart, install an operating system into a virtual machine, look up your own address and resolver from the command line. Keep brief notes of what you tried and what happened; the same habit later becomes the ticket documentation every support team asks for. From here the silo opens into hardware and devices, operating systems and networking fundamentals; the IT hub shows how they connect.
Next to this topic
- Hardware, mobile devices and troubleshootingComponents, peripherals, mobile devices and the troubleshooting method are the largest part of A+ Core 1 (Hardware 25 %, Hardware and Network Troubleshooting 28 %, Mobile Devices 13 %, read 2026-09-26).
- Operating systems: Windows, macOS, LinuxInstalling, configuring and securing desktop operating systems is A+ Core 2's largest domain (Operating Systems 28 %) and the daily ground of support work.
- Linux administrationThe command line, package management, filesystems, users, services, scripting and networking as LPIC-1 objectives v5.0 lay them out (topics 101–110); Linux+ and RHCSA test the same ground.
- Windows Server and Active DirectoryDomains, group policy, file and print, identity for the desktop estate: the server side of most business IT (SFIA System software administration; Microsoft's Windows Server hybrid administrator track).
- Networking fundamentalsThe OSI and TCP/IP models, addressing, subnetting, DHCP and DNS are the first domains of Network+ (Networking concepts 23 %) and CCNA (Network Fundamentals 20 %).
- IT support and the service deskTickets, incidents, requests, remote support and the operational procedures of A+ Core 2 (21 %): the job most people enter IT through (Google IT Support; ITIL's service desk and incident practices).
- IT service management (ITIL)The practices that run IT as a service: incident, problem, change enablement, service level, continual improvement (ITIL's practice model, Version 5 since February 2026 with ITIL 4 in parallel; ITIL Foundation; ServiceNow CSA).
- Virtualisation and server infrastructureHypervisors, virtual machines and server hardware sit between the desktop and the cloud (A+ Core 1 Virtualization and Cloud Computing 11 %; SFIA Infrastructure operations; VMware and Server+).
- Scripting and automation for administratorsPowerShell, Bash and Python are how administrators stop doing the same thing twice (LPIC-1 topic 105; CCNA Automation and Programmability 10 %; SFIA System software administration).
Concepts to know
Glossary entries with the reason each one matters here.
- OSI Model
The first mental model of how machines talk.
- DNS
Name resolution is the first thing a newcomer sees break.
- Authentication
Logging in is the first security concept anyone meets.
Certifications that test it
Vendor exams and free certificates; facts, cost and the preparation path are on each page, and the certifications hub has them all.
- CompTIA · FC0-U71CompTIA Tech+CompTIA's pre-entry exam.
- CompTIA · 220-1201 + 220-1202CompTIA A+The exam that certifies the whole entry level.
- Google · Course completionGoogle IT Support Professional CertificateGoogle's beginner programme, subscription-based.
- Cisco · Online exam, not proctored · freeNetworking BasicsA free Cisco start with a badge.
Frequently asked
- Do I need Tech+ before A+?
- No. Tech+ suits people starting from nothing who want a gentler first exam. If you already build computers, set up home networks or help colleagues with their devices, preparing directly for A+ is a reasonable plan.
- How much maths does IT need at this level?
- Very little beyond arithmetic. You will convert between binary, decimal and hexadecimal and work comfortably with powers of two, which later makes subnetting far easier. Nothing at this stage needs algebra or statistics.
- Can I learn the fundamentals without spare hardware?
- Mostly. Virtual machines cover operating systems and a good deal of networking, and free simulators cover more. Hardware is the exception: seating memory or replacing a drive teaches something a video cannot, so an old machine bought cheaply is worth having.
Courses in the directory
8 courses are filed here; the top 6 by our ranking, details and the provider link on each course page.
Last reviewed 26 September 2026 · Getting Digital
