IT Support, Networking and Infrastructure
Windows Server and Active Directory
In most offices the answer to who may sign in, and to what, lives on a Windows server running Active Directory. Domains, group policy, file shares and printers are ground a systems administrator walks every day, and they have not vanished with Microsoft 365; they have been joined to it. This page covers the directory, the servers around it, and where the work now crosses into the cloud.
Why this topic exists: Domains, group policy, file and print, identity for the desktop estate: the server side of most business IT (SFIA System software administration; Microsoft's Windows Server hybrid administrator track).
A Windows systems administrator runs the machinery that lets a few hundred desktops behave as one estate. Active Directory holds the accounts, groups and computers, and answers authentication requests whenever someone signs in. Group policy pushes settings out to those computers, so a password rule or a mapped drive is defined once instead of being set by hand at each desk. File and print services, DNS and DHCP, update distribution and backup usually run on the same family of servers, often as virtual machines on a hypervisor the same person looks after.
Two directories with similar names
Microsoft's cloud directory, Entra ID, is not Active Directory moved online. It signs users in with web protocols rather than the Kerberos tickets a domain issues, and it has no group policy. Most organisations run both and synchronise accounts from one into the other, so an administrator now has to know where each account really lives.
Design choices that last a decade
The decisions that matter in Active Directory are made early and lived with for years. How organisational units are laid out decides how cleanly policy can be applied, and how groups are nested decides whether anyone can later say who has access to a given folder. Estates that grew without a plan end up with thousands of groups, many empty, several granting rights nobody remembers approving. Least privilege is easy to state and hard to retrofit, and whoever inherits such a directory spends months unwinding it.
Administrative rights are the other lasting choice. An account able to change the whole domain is the prize in almost every serious intrusion into a Windows network, so well-run estates keep those rights on a handful of separate accounts, used from dedicated machines, protected with multi-factor authentication and never used to read email. Defending a directory properly belongs to identity and access in the security field; keeping it tidy enough to be defended belongs here.
Where the job is heading
- Hybrid identity. Accounts created on premises are synchronised to Microsoft's cloud directory, and a fault in that link locks people out of both worlds at once. SC-300 covers the cloud side of identity in depth.
- Microsoft 365 administration. Mail, collaboration and device management have largely moved into the tenant. MS-102 certified this ground and has an announced end date, so read its page before planning around it.
- Servers in Azure. Windows Server increasingly runs as a virtual machine in Azure, managed with the same tools as local ones; AZ-104 is the associate paper for that platform and the crossing point into the cloud field.
- PowerShell everywhere. Each of the above is scripted in practice, which is why scripting and automation is a topic of its own.
Microsoft's own certification for this ground, the Windows Server Hybrid Administrator Associate, now describes the role as running Windows Server on premises and in hybrid setups, with Azure tooling throughout. That framing is the honest one. A beginner who studies Active Directory as though the cloud did not exist will meet an estate where half the accounts are synchronised and half the policy has moved to device management, and will be as lost there as someone who knows only the cloud.
Next to this topic
- IT fundamentalsWhat computers, networks, operating systems and data are for, before fixing any of them: the scope of Tech+ and of the first weeks of every support course (SFIA Delivery and operation; A+ Core 1).
- Hardware, mobile devices and troubleshootingComponents, peripherals, mobile devices and the troubleshooting method are the largest part of A+ Core 1 (Hardware 25 %, Hardware and Network Troubleshooting 28 %, Mobile Devices 13 %, read 2026-09-26).
- Operating systems: Windows, macOS, LinuxInstalling, configuring and securing desktop operating systems is A+ Core 2's largest domain (Operating Systems 28 %) and the daily ground of support work.
- Linux administrationThe command line, package management, filesystems, users, services, scripting and networking as LPIC-1 objectives v5.0 lay them out (topics 101–110); Linux+ and RHCSA test the same ground.
- Networking fundamentalsThe OSI and TCP/IP models, addressing, subnetting, DHCP and DNS are the first domains of Network+ (Networking concepts 23 %) and CCNA (Network Fundamentals 20 %).
- IT support and the service deskTickets, incidents, requests, remote support and the operational procedures of A+ Core 2 (21 %): the job most people enter IT through (Google IT Support; ITIL's service desk and incident practices).
- IT service management (ITIL)The practices that run IT as a service: incident, problem, change enablement, service level, continual improvement (ITIL's practice model, Version 5 since February 2026 with ITIL 4 in parallel; ITIL Foundation; ServiceNow CSA).
- Virtualisation and server infrastructureHypervisors, virtual machines and server hardware sit between the desktop and the cloud (A+ Core 1 Virtualization and Cloud Computing 11 %; SFIA Infrastructure operations; VMware and Server+).
- Scripting and automation for administratorsPowerShell, Bash and Python are how administrators stop doing the same thing twice (LPIC-1 topic 105; CCNA Automation and Programmability 10 %; SFIA System software administration).
Concepts to know
Glossary entries with the reason each one matters here.
Certifications that test it
Vendor exams and free certificates; facts, cost and the preparation path are on each page, and the certifications hub has them all.
- Microsoft · AZ-104Microsoft Certified: Azure Administrator AssociateHybrid identity and Azure AD administration.
- Microsoft · SC-300Microsoft Certified: Identity and Access Administrator AssociateIdentity administration on Microsoft's stack.
- Microsoft · MS-102Microsoft 365 Certified: Administrator ExpertMicrosoft 365 administration.
Tools of the trade
- PowerShell
How Active Directory is administered at scale.
- Microsoft Azure
Where hybrid identity lives.
- Windows Server
The topic's own platform.
Frequently asked
- Is Active Directory still worth learning?
- Yes. The large majority of business Windows estates still run it, usually alongside Entra ID rather than replaced by it, and hybrid identity problems are among the commonest escalations an administrator handles. Learning it well also makes the cloud directory easier to understand by contrast.
- How can I practise Active Directory without an employer's network?
- Build a small lab: one or two Windows Server virtual machines from Microsoft's evaluation downloads, a domain, a couple of client machines and some deliberately messy groups to tidy up. Breaking and repairing group policy in a lab teaches more than reading about it.
- Which certification covers Windows Server?
- Microsoft's Windows Server Hybrid Administrator Associate is the one aimed at it, and its framing already includes Azure. Many administrators also take AZ-104 or SC-300 as their work moves toward the cloud directory and Azure-hosted servers.
Courses in the directory
142 courses are filed here; the top 6 by our ranking, details and the provider link on each course page.
Last reviewed 26 September 2026 · Getting Digital
