Google IT Support Professional Certificate
Troubleshooting, networking, Windows and Linux, system administration and security for help-desk roles, with hands-on labs. Prepares for CompTIA A+.
- Provider
- Google on Coursera
- Section
- IT Support & Administration
- Price
- See provider
About this course
Troubleshooting, networking, Windows and Linux, system administration and security for help-desk roles, with hands-on labs. Prepares for CompTIA A+.
Where to take it
See provider
as read on the provider's page; check the current terms there
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Certifications in this area
Concepts behind this area
Routing
Routing is how packets move between networks: each router holds a table of known destinations and the next hop toward each, learned by configuration or by a protocol, and forwards each packet to the most specific match.
Switching
Switching is the forwarding of frames within a single network segment by a device that learns which hardware address sits on which port and sends each frame only where it needs to go.
VLAN (Virtual LAN)
A VLAN divides one physical switched network into several logical segments, each with its own broadcast domain, by tagging frames with a VLAN identifier so that ports and devices in different VLANs cannot reach each other without a router.
SSL/TLS
SSL/TLS is the protocol that encrypts the connection between a browser and a server and, by way of a certificate signed by a certificate authority, proves the server is entitled to answer for the domain in the address bar.
Domain Name
A domain name is an address in the internet's public namespace that you rent through a registrar for a yearly fee, and it remains yours only while the registrar account holding it stays paid up and under your own control.
Caching
Caching keeps the result of expensive work, such as a rendered page or a database query, and serves that stored copy until it expires, making it the largest single source of speed on any busy website.
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Wider context: the fields we cover, the glossary and certification exams, all written by us rather than pulled from a provider feed.
