IT Help Desk for Beginners

IP addressing is the scheme that gives every interface on a network a numeric address, with IPv4's four-byte addresses now supplemented by IPv6's much larger space, and with private ranges reserved for use inside networks that reach the internet through translation.

Subnetting divides an address block into smaller networks by choosing how many leading bits identify the network, written as a prefix length or a subnet mask, so that each subnet has its own range of host addresses and its own routing entry.

Routing is how packets move between networks: each router holds a table of known destinations and the next hop toward each, learned by configuration or by a protocol, and forwards each packet to the most specific match.

Caching keeps the result of expensive work, such as a rendered page or a database query, and serves that stored copy until it expires, making it the largest single source of speed on any busy website.

Uptime is the proportion of time a service answers requests, quoted in nines, and a service level agreement is the contract clause setting out how that proportion is counted and what the provider owes when it falls short.

Shared hosting puts your website on a machine that is simultaneously running hundreds of other people's, pooling its processor, memory and disk between all of you, which is both why it costs so little and why your speed partly depends on strangers.