Lean Six Sigma for Healthcare

Think about the last time that you went to the doctor, or to the hospital. Did you encounter long wait times, mistakes, or other negative experiences. These frustrating experiences with healthcare are not completely random events, but outcomes that have resulted from a process that is often broken.

Fortunately, broken processes can be fixed. If you work in healthcare or want to, you've probably heard the terms "Performance Improvement", "Process Improvement", "Quality Improvement", and "Lean Six Sigma". Now is your chance to gain a deeper understanding of how these terms are related, and how you can use structured problem-solving methods to help make healthcare better.

Topics covered in this course include:Domains of Healthcare QualityWhat is Lean Six Sigma. 5 Principles of Lean8 Wastes of LeanSix Sigma (6σ)Defining the Problem with 5W2HJust-Do-It (JDI)Project CharterForming a TeamVoice of The Customer (VOC)Critical to Quality Tree (CTQ)SIPOC DiagramDriver DiagramProject Status UpdatesCurrent State Process MappingRounding & Gemba ObservationsMetrics/MeasuresData Collection PlanData VisualizationAnalyzing the ProcessTypes of Problem SolvingRoot Cause Analysis (RCA)Data AnalysisBrainstormingPrioritizing IdeasAction PlanningPDSA and After-Action ReviewMistake Proofing & The Swiss Cheese ModelStandard WorkSet Up Reduction5S/6SKanbanHuddles And Communication BoardsControl PlanStaff TrainingIf you want to learn valuable and practical skills that can immediately be used to help you advance your healthcare career, this course is for you.