Nursing Assistant Program Module 2: Knowing your Resident

Communication is the most important component of our work with patients. It is the cornerstone of our interaction with people. A good and an effective exchange between people helps them see what the other person thinks and how he or she feels.

It helps people understand each other better and, as a result, it brings them closer to each other. A good communicator listens to his patient. He doesn't interrupt her but he actively, emphatically tries to understand what she is talking about.

He asks open-ended questions and he tries to learn things not only about the illness but also about the patient as an individual. He tries to understand the patient's point of view even if he disagrees with her and he never criticizes the patient. We will also talk about medical and non medical emergencies, how to identify them, how to manage such crises.

We will also be focussing on Infections, infection prevention, chain of infection, common infections such a Hepatitis, TB, VRE, MRSA and C. diff. We will focus on how to prevent and break the chain of infection.