Understanding Emotional Intelligence in the Workplace

What emotions are you experiencing right now. Could they be affecting your performance or reputation. Or having a negative impact on your colleagues.

Can you recognise how others are feeling. Do you know how and when to adapt your behaviour or control your feelings. There is much evidence saying that Emotional Intelligence (EQ) is a key factor in workplace and relationship success.

It is more important than IQ when progressing your career - so understanding what it is and knowing how to develop it is critical if you want to get ahead. This introductory course begins by explaining what EQ is and the claims that have been made in the research psychologists have done, so that we can understand the impact our personal EQ can have. Then we'll move on to look at a framework of four areas that we need to examine so that you can begin to assess your strengths and where you might want to improve.

They are:· Self awareness· Social awareness· Self management· Relationship managementFor each one, we will unpick the factors involved and do an exercise in your workbook to give you time to reflect and evaluate your current behaviour. By now, you will have some understanding of the competences you have and those you want to develop. To help you get a clearer picture, the next step is an EQ questionnaire.