Workplace Productivity and Office Skills
Enterprise systems for end users: SAP and Oracle
In large organisations the most-used application is often not Office at all but an ERP or CRM screen: posting a purchase order in SAP, entering a leave request in Workday, updating an opportunity in Salesforce. End users of these systems need to understand modules, transactions, master data and why one wrong entry travels far downstream. The certifications in this area are written for the consultants who configure the systems; this page speaks to the people who use them daily.
Why this topic exists: Modules, transactions, master data and the daily screens of SAP S/4HANA, Oracle E-Business Suite and Fusion, Dynamics 365 and Workday: SAP Learning's certifications name the consultant behind each module; the end user is who this topic serves.
Next to this topic
- Digital literacy and computer essentialsFiles and folders, the browser, accounts and passwords, safety habits and typing: DigComp 2.2's information, safety and problem-solving areas and ICDL's Computer & Online Essentials; the entry point of the whole field.
- SpreadsheetsCells, ranges, tables, formulas and charts in Excel and Google Sheets: the MO-210 blueprint's five areas and ICDL Spreadsheets; the single most examined office skill.
- Documents and word processingStyles, sections, references, tables and document collaboration in Word and Google Docs: the MO-110 blueprint and ICDL Documents; mail merge and templates are the daily craft the exam leaves out, and the skill hiring managers assume and rarely test.
- PresentationsSlide masters, layouts, themes, notes, transitions and export in PowerPoint, Google Slides and Keynote: the MO-310 exam and ICDL Presentation; design taste is the part no exam covers.
- Email and calendarRules, folders and labels, shared mailboxes, delegation, scheduling and etiquette in Outlook and Gmail: DigComp's communication area and the MO-400 Outlook exam that still counts towards MOS Associate.
- Collaboration, file sharing and meetingsCo-authoring, version history, sharing and permissions, channels, document libraries and online meetings in Teams, SharePoint, OneDrive, Drive and Meet: DigComp 2.2's communication and collaboration area (six competences) and ICDL's Teamwork module.
- Notes and personal knowledge managementNotebooks, tags, links and search in OneNote, Loop, Notion, Evernote and Obsidian: DigComp's managing of data, information and content; a field with practices and products but no examining body, an honest gap.
- Workplace automation: Power Automate and Power AppsFlows, triggers, connectors, approvals and canvas apps built by the people who use them, plus Copilot Studio agents: the PL-900 blueprint's five areas; robotic process automation for the desktop belongs here too.
- AI assistants in the officeCopilot in Word, Excel, PowerPoint and Outlook, Gemini in Workspace, ChatGPT for everyday work, and the questions of grounding and data protection: the Applied Skills business-user lab, ICDL AI Essentials, DigComp 2.2's AI examples.
Certifications that test it
Vendor exams and free certificates; facts, cost and the preparation path are on each page, and the certifications hub has them all.
Tools of the trade
- SAP
The system this topic's end users log into every morning.
- Salesforce
The CRM most sales and service teams work in all day.
Courses in the directory
394 courses are filed here; the top 6 by our ranking, details and the provider link on each course page.
Last reviewed 26 September 2026 · Getting Digital