Deeply Practical Project Management (Earn 16 PDUs)

A retrospective is a regular, structured meeting in which a team examines how it worked over the last period, decides what to change, and commits to one or two concrete improvements for the next one.

Incident management is the service-management practice of restoring a disrupted IT service to normal operation as quickly as possible, through a defined process of logging, categorising, prioritising, resolving and closing each incident, separate from the later work of finding and fixing its root cause.

A project charter is the short document that formally authorises a project, names its sponsor and manager, states its purpose, its intended outcomes and its boundaries, and gives the manager the authority to spend the organisation's resources on it.

A client brief is the short written statement of what a piece of work has to achieve, for whom, and under which fixed constraints, agreed before either side commits to a solution.

A statement of work is the document that commits one bounded piece of work to paper: what gets built, on which assumptions, to what deadline, for what money, and what sits outside it.

Scope creep is the quiet expansion of a priced piece of client work through additions that each look too minor to renegotiate, until what gets delivered is substantially larger than what was sold.