Project Resource Management: Optimize Teams, Time & Talent

Incident management is the service-management practice of restoring a disrupted IT service to normal operation as quickly as possible, through a defined process of logging, categorising, prioritising, resolving and closing each incident, separate from the later work of finding and fixing its root cause.

A project charter is the short document that formally authorises a project, names its sponsor and manager, states its purpose, its intended outcomes and its boundaries, and gives the manager the authority to spend the organisation's resources on it.

Project scope is the agreed description of what a project will deliver and what it will not, stated precisely enough that a change to it can be recognised as a change and decided rather than absorbed.

A client brief is the short written statement of what a piece of work has to achieve, for whom, and under which fixed constraints, agreed before either side commits to a solution.

A statement of work is the document that commits one bounded piece of work to paper: what gets built, on which assumptions, to what deadline, for what money, and what sits outside it.

Scope creep is the quiet expansion of a priced piece of client work through additions that each look too minor to renegotiate, until what gets delivered is substantially larger than what was sold.